Do Students Hold Their Professors to a Certain Standard?

Introduction

The development and ability to share information in the modern world is faster than ever and there has been an emphasis on developing scholarship around the diverse perspectives that come together within the global context. While there are undeniable benefits towards the development of scholarship by including international perspectives, there are a number of challenges that arise when centered around communication between speakers with different linguistic backgrounds. In attempts to understand how students perceive different elements of language, a handful of studies and experiments have been conducted as a means to better understand what incites the most favorable repertoire between students and professors. As “language is an important and necessary medium of communication,” (Kuo 2011) differences in pronunciation, intonation, rhythm, and word choice may lead to miscommunications or misinterpretations of information which can have a devastating impact in an academic setting where clear communication is crucial to success. Since how people speak demonstrates many notions of group belonging, elements of language such as accents tend to elicit stereotypical perceptions that can influence the perceptions of professors as less credible (Alexandra 2015). Considering that a student’s perception of their professors as the ambassadors of the university can have an impact on a student’s learning outcomes (Gill 1994), it is important to understand the various ways that accents and language choices such as the use of slang affect students’ perceptions of their professors. Therefore, the University of California, Los Angeles (UCLA), as an international institute provides a diverse cultural background to deepen our understanding of how accents and slang shape communication dynamics, social interactions, and language attitudes between professors and students.

Methods

When initially proposing this study, we intended to collect a variety of qualitative and quantitative data through a series of interviews, observations, and a survey as means to gather in-depth insights into how language affected the relationship between professors and students. Our original hypotheses centered around the notion that a professor’s accent would be recognized as a challenge in a student’s ability to comprehend the course material and build connections with their professors. However, in the process of developing the proposal, we acknowledged the potential for biases in the responses to our questions considering the academic nature of the project. As such, we conducted five 20-minute interviews with other UCLA students (four undergraduate and one graduate) that we had less formal relationships with hopes of receiving more open and honest responses to our lines of questioning considering the sensitivity of acknowledging a difference in language typically associated with difference in culture. As such, the interview questions focused on concerns regarding accents and the use of slang in the classroom setting and how they affect student’s perceptions of their professors and whether or not they have an expectation of a “standard” language for their professors.

 For consideration, below are the questions that were asked during the interview:

1. Have you ever had a professor with a strong accent?
2. How do you feel this has affected your ability to comprehend the course materials? Please elaborate.
3. How do you feel that this has affected your interactions with your professors?
   1.  How has it affected your sense of community in the classroom?
   2. How has it affected your connectedness to the course materials?
4. What kind of language use do you expect from your professors in a classroom setting? Do you think there is a “standard” for how professors should speak to their students?
5. How do you feel when a professor uses slang or a younger language?
   1. How does it affect the relationship with the professor?
   2. Do these language choices affect your sense of immediacy with your professor?
   3. Does the use of slang make your professor seem less credible?
6. Can you think of any other ways your professors build a sense of community or contribute to your education through their language?
   1. Do any other positive or negative effects of a professor’s language choices come to mind?
   2. Do the ways that your professor chooses to convey certain ideas affect your education?
7. What changes could professors make in their language choices to improve their interactions with students?

Results and Analysis

Accents and Academics

While our respective interviews yielded varied responses due to the intimate nature of the process, there were a few constants that emerged within them. For instance, as predicted, there was an almost universal recognition that accents contributed to certain challenges within the classroom. In some cases, students revealed they had trouble understanding the course material despite efforts of professors to ensure comprehension; one student, Angel, expressed disinterest with sentiments like “I just want this lecture to end faster,” or “I’ll talk to the TA.” This reveals insight beyond our initial hypothesis; the spirit of inclusivity that is present in universities may directly contribute to the disconnect between students and professors to a degree that impacts a student’s willingness to engage with a course. Similarly, despite appreciating the beauty of different cultures coming together, Evan noted in his interview that “it was awkward and a little embarrassing to have to keep asking the same question because their strong accent made it hard for me to understand what they were saying.” Consequently, in response, it was common for students to seek more time with their TA as a solution to address issues with comprehension in lectures.

Slang Use

On the other hand, in discussions about slang use and “standard” language practices of professors, there was a surface-level appreciation for professors’ attempts to connect through slang-use and a general positive reaction. However, what a few of our interviewees argued to be more important was the use of genuine language as opposed to language that caters to a professor’s perception of what students may want to hear. Similar to the study by Martin, Weber, and Burant, the students we interviewed appeared to be able to recognize the subtleties of slang use and distinguish them from the subtexts of their uses (1997). For example, Jessica expressed that it was “cringy” when professors end up “overdoing it while trying to be relatable” because it comes off as inauthentic and pandering. Nonetheless, our interviewees expressed a general support for the use of slang words and “younger” language in the classroom. But in doing so, the words that they used represented a potentially larger concern surrounding language use in academic settings.

Unconscious Biases

When asked about whether she had any expectations for a “standard” language from her professors, Anna responded, “I don’t think slang would come in the way of teaching. Professionalism could be… um… what I’m trying to say is I don’t think language really affects the way the material is taught, and I don’t think slang should be penalized or looked down upon in the classroom setting.” While her response initially shows an understanding and support for less restrictions on language, the expression of the contrary as professionalism followed by a subtle retraction indicates a subconscious level of decorum that is to be expected from professors and the university as a whole. While our interviews only represent a minute sample of students at UCLA, the results indicate a wide range of responses that demonstrate similar notions of underlying pressures to maintain certain values.

Discussion and Conclusions

Our study and its findings contribute valuable insight into our understanding of students’ perceptions and expectations of their professors within academic settings. By investigating whether students hold their professors to a certain standard and coupling our empirical findings with existing literature, our study allows for researchers to formulate testable predictions or hypotheses on the nature of student-professor relationships in the future.

Our findings not only revealed diversity in linguistic and academic standards amongst students, but also suggested a potential for underlying biases inherent within academic settings. Our research highlights the extensive influence of academic norms and expectations on linguistic practices, suggesting an unconscious pressure on both students and professors to conform to behaviors typically perceived as “professional.” Such findings emphasize the importance of working towards building inclusive learning environments that embrace linguistic diversity while also encouraging authenticity and cultural sensitivity.

This study ultimately enhances our understanding of the complex interplay between language and identity within the academic realm, inviting future discourse and exploration that would enhance student-professor relationships. By acknowledging the dynamic experiences uncovered through our research, students, professors, and institutions alike can begin to strive for an educational environment that yields successful outcomes for individuals from diverse backgrounds.

References

Gill, M. M. (1994). Accent and stereotypes: Their effect on perceptions of teachers and lecture comprehension. Journal of Applied Communication Research, 22(4), 348–361. https://doi.org/10.1080/00909889409365409

Kozlowski, Alexandra (2015). The Influence of Accents on Social Perception. Inkblot, 12-16.

Kuo, Ya-Hui. (2011). Language Challenges Faced by International Graduate Students in the United States. Journal of International Students. 1(2). ISSN: 2162-3104.

Martin, M. M., Weber, K., & Burant, P. A. (1997). Students’ Perceptions of a Teacher’s Use of Slang and Verbal Aggressiveness in a Lecture: An Experiment.

Orelus, P. W. (2020). Other People’s English Accents Matter: Challenging Standard English Accent Hegemony https://files.eric.ed.gov/fulltext/EJ1246799.pdf