service workers

Uncovering Gendered Dynamics: A Comparative Analysis of Interactions Between Customers and Service Industry Workers

Elizabeth Truong, Naomi Crandall, Zoe Jespersgaard, Jennifer Ma, Victoria Yu In contemporary society, coffee shops act as significant social hubs, facilitating interactions between service workers and customers that reflect broader gender dynamics. This research investigates the nuances of gendered interactions within coffee shops, focusing on American college students in the Westwood neighborhood of Los Angeles. […]

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Gender Effect in Discourse: The Gender Dynamics in Language Use Within Service Encounters At Trader Joe’s

Denise Yanez, Natalie Leon, Diana Rinza, Maya Araujo, Zoe Klein As customers navigate the bustling aisles of the grocery store, you finish and make your way to the checkout line. Ahead of you, a young woman, approximately your age is greeting customers with a welcoming smile. She is wearing a Hawaiian shirt that distinguishes her

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